Question 1

Who does TRAKED Marketing work with?

Accepted Answer

Small and local businesses — mostly trades, home services, landscaping, excavation, forestry, solar, real estate, hospitality, salons, and professional services. If you run a business that depends on answering the phone and following up on leads, we're built for you.

Question 2

Where are you located, and do you work remotely?

Accepted Answer

We're based in 100 Mile House, BC, serving the Cariboo region and clients across British Columbia. We also work with businesses across Canada entirely remotely — most of what we build is managed online, so location isn't a barrier.

Question 3

How long does setup take?

Accepted Answer

A website typically takes two to four weeks depending on scope and how quickly we get your content and approvals. An AI voice agent or chatbot can be live within a week once we have your FAQs and booking rules. CRM automation usually takes one to two weeks to map and switch on.

Question 4

Do I need to be tech-savvy to use this?

Accepted Answer

No. That's the whole point. We set everything up, hand you a simple dashboard, and handle the technical side on an ongoing basis. If you can read a text message and reply to an email, you can run your system. When you need a change, you just message us.

Question 5

Can you work with my existing website, or do I need a new one?

Accepted Answer

Both. We can build a brand-new site, or we can connect our AI voice agent, chatbot, and CRM to an existing site that's in decent shape. If your current site is slow or hard to update, we'll tell you honestly and quote a rebuild.

Question 6

What if I only need one piece — say, just the AI voice agent?

Accepted Answer

That's fine. You can start with a single service and add more when it makes sense. Many clients begin with the AI voice agent to stop missing calls, then layer on a website, CRM, or reviews as they grow.

Question 7

Do I own my website once it's built?

Accepted Answer

Yes. Your site, your domain, your hosting — it's yours. We build on standard platforms and hand over full access. You're never locked into a rented template or a platform you can't take with you.

Question 8

Can you redo my existing website?

Accepted Answer

Absolutely. We'll review your current site, flag what's costing you leads, and rebuild it to be fast, mobile-first, and conversion-focused. We can carry over your domain, content, and branding where it makes sense.

Question 9

Will my site work well on mobile phones?

Accepted Answer

It's built mobile-first. Most of your customers will find you on their phone, so every site we build is designed for small screens first and then scaled up — fast loading, easy tapping, and clear calls to action.

Question 10

Do you handle hosting and domains?

Accepted Answer

We can set up and manage hosting and your domain, or use what you already have. You'll always own the domain and have full access. Hosting is billed separately and we'll recommend a reliable, affordable option for your needs.

Question 11

Is basic SEO included?

Accepted Answer

Yes. Every site ships with the fundamentals — fast load times, clean structure, proper headings, meta titles and descriptions, and local keywords so people searching for what you do can find you. Advanced, ongoing SEO is a separate service.

Question 12

Can I update the site myself afterward?

Accepted Answer

You can, and we'll show you how to make simple edits. But most of our clients prefer to message us for changes so they can stay focused on their business — that's what the monthly service covers.

Question 13

Does the AI voice agent sound robotic?

Accepted Answer

No. It's a natural, conversational voice that greets callers politely and answers in full sentences. We tune its tone and phrasing to match your business, so callers feel like they've reached a real, helpful receptionist.

Question 14

What happens when a call gets complicated?

Accepted Answer

The agent is trained to handle common questions, booking, and capturing details — and to recognize when something is outside its lane. For anything it can't handle, it can transfer the call to you or your team, or take a detailed message and text it to you instantly.

Question 15

Can it actually book appointments?

Accepted Answer

Yes. We connect it to your calendar so it checks availability and books real time slots — not vague 'we'll call you back.' You set the rules for what gets booked, when, and what needs a person's eyes first.

Question 16

Can it transfer calls to me?

Accepted Answer

Yes. You decide which calls should come through — say, existing customers or urgent jobs — and the agent transfers those to you or your team while handling the rest. It's your rules, not the AI's.

Question 17

What if it doesn't know an answer?

Accepted Answer

It won't guess or make things up. If a question is outside what it's been trained on, it captures the caller's details, lets them know someone will follow up, and texts you the question so you can respond personally.

Question 18

Is the AI voice agent available 24/7?

Accepted Answer

Yes — that's the core of it. It answers every call after hours, on weekends, and when you're on a job, so a missed call never becomes a missed lead. You still get every caller's details in real time.

Question 19

Will callers know they're talking to an AI?

Accepted Answer

We recommend a brief, honest greeting so callers know they've reached an assistant. Most people are fine with it once they get their question answered and a booking handled quickly — and far prefer it to voicemail.

Question 20

What can the chatbot answer?

Accepted Answer

Anything you put in its knowledge base — your services, hours, pricing, service area, and common FAQs. We train it on your business so it answers like a member of your team, not a generic bot.

Question 21

Can the chatbot capture leads?

Accepted Answer

Yes. It collects names, phone numbers, emails, and the visitor's question, then sends those details to you so you can follow up. It can also hand off to a real person when the conversation needs one.

Question 22

Will it give wrong answers about my business?

Accepted Answer

We train it on your approved content and set guardrails so it stays within what it knows. If a question is outside its scope, it says so and captures the visitor's details for you to follow up, rather than guessing.

Question 23

Can it book appointments too?

Accepted Answer

Yes — with the CRM connected, the chatbot can collect booking details and push them into your pipeline and calendar, so website visitors can book without you ever lifting a finger.

Question 24

What exactly is the CRM?

Accepted Answer

It's a simple, central place where every lead, call, message, and appointment lives — instead of scattered across your phone, inbox, and sticky notes. You see your whole pipeline at a glance and nothing gets lost.

Question 25

What gets automated?

Accepted Answer

The repetitive stuff that eats your evenings — follow-up texts and emails after a quote, appointment reminders before a job, review requests after a job's done, and reactivation campaigns to past customers.

Question 26

Do I have to use the CRM, or can I keep my own process?

Accepted Answer

You can keep what works and we'll wire the automations around it. Most owners are surprised how much simpler things get once everything's in one place — but we'll never force a system that doesn't fit you.

Question 27

Will it work with my calendar?

Accepted Answer

Yes. We connect your existing calendar so the AI agent, chatbot, and reminders all read and write to the same place. You see one schedule, and double-bookings don't happen.

Question 28

How does pricing work?

Accepted Answer

There's a one-time setup fee to build and configure everything, a monthly service fee for ongoing support and maintenance, and separate usage fees for things like AI calls, texts, and AI minutes — based on what your business actually uses. You only pay for the capacity you need. We'll quote you a clear number after a short call — request one on the Get a Quote page.

Question 29

What are usage fees?

Accepted Answer

Usage fees cover the actual AI calls, text messages, and AI conversation minutes your business uses in a month. It's like your phone bill — a base, plus what you use. We'll estimate your typical usage up front so there are no surprises.

Question 30

Do I have to sign a long contract?

Accepted Answer

No. Our monthly service is month-to-month. The setup fee covers the build, and you stay because the system is working — not because you're locked in. We'll be straight with you about what makes sense.

Question 31

Can I cancel anytime?

Accepted Answer

Yes. The monthly service cancels month-to-month with notice. Your website and any content you own stay yours — we don't hold your business hostage to a subscription.

Question 32

Are there hidden fees?

Accepted Answer

No. We lay out the setup, monthly, and usage costs before you commit, and explain exactly what each covers. If something changes, we tell you first.

Question 33

What happens if something breaks?

Accepted Answer

You message us and we fix it. The monthly service fee covers maintenance and keeping your systems running. For urgent issues — like your AI agent or site going down — we treat it as a priority and jump on it fast.

Question 34

How do I request changes to my site or system?

Accepted Answer

Just send us a message describing what you need — a new page, a price update, a change to your AI agent's answers. Most small changes are handled within the monthly service and turned around quickly.

Question 35

How quickly do you respond?

Accepted Answer

For most requests, within one business day, often sooner. For urgent issues affecting your live systems, we prioritize and respond as fast as we can — we know downtime costs you money.

Question 36

Do you offer training on how to use it all?

Accepted Answer

Yes. We walk you through your dashboard, the AI agent's reports, and how to read your pipeline — at your pace, in plain language. You're never handed a system and left to figure it out.

Everything business owners ask before they start

The basics

Websites

AI voice agents

AI chatbots

CRM & automation

Pricing & billing

Support

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