Privacy Policy

This Privacy Policy explains how TRAKED Marketing (“we”, “us”, or “our”) collects, uses, and protects your information when you visit our website or use our services. We are based in 100 Mile House, British Columbia and operate in compliance with British Columbia’s Personal Information Protection Act (PIPA), the federal Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies, and Canada’s Anti-Spam Legislation (CASL).

1. Information we collect

We collect information you voluntarily provide when you request a quote or contact us — such as your name, business name, email address, phone number (including mobile numbers), industry, and any notes you share. We may also collect technical information automatically, such as your browser type, device, and pages visited.

2. How we use your information

We use the information we collect to:

• Respond to your quote requests and enquiries.
• Provide, maintain, and improve our services.
• Send you text messages (SMS) and emails about your inquiry and related services, but only when you have given us consent to do so.
• Improve our website and understand how visitors use it.

3. Commercial electronic messages and CASL

Under Canada’s Anti-Spam Legislation (CASL), we only send commercial electronic messages — including text messages and marketing emails — with your consent. When you check the consent box on our forms, you agree to receive text messages and emails from us about your inquiry and related services. You can withdraw this consent at any time.

• To stop text messages, reply STOP to any message we send you.
• To stop emails, use the unsubscribe link included in every email we send, or contact us at info@trakedmarketing.com.
• You may also contact us at any time to unsubscribe from all commercial messages.

4. Mobile numbers and messaging consent

We never sell or share your mobile number or your messaging consent with third parties for marketing purposes. Your mobile number and SMS consent are used only by us (and our service providers, under appropriate confidentiality obligations) to deliver the messages you have agreed to receive. We do not rent or lease your contact information.

5. Sharing your information

We do not sell or rent your personal information. We may share it with trusted service providers who help us operate our business — such as hosting, email, telephony, and CRM providers — under appropriate confidentiality obligations, or where required by law. These providers process information only on our behalf and for the purposes we specify.

6. Data retention

We keep your information only as long as needed to provide our services and respond to your requests, or as required by law. You may ask us to delete your information at any time by contacting us.

7. Security

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data appropriately.

8. Your choices and access

Under PIPA and PIPEDA, you have the right to access and correct your personal information, and to withdraw consent for its use. You may request access to, correction of, or deletion of your personal information by contacting us. You can also opt out of marketing communications at any time by replying STOP to our texts or using the unsubscribe link in our emails.

9. AI services

When we provide AI voice agent, chatbot, or automation services, call details, messages, and lead information may be processed to deliver those services. We configure such processing to capture the minimum needed to operate the service for your business.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated date.

11. Contact

Questions about this policy, or requests to access, correct, or delete your personal information? Email us at info@trakedmarketing.com or see our contact page.