Terms of Service

These Terms of Service (“Terms”) govern your use of the TRAKED Marketing website and services. By using our website or services, you agree to these Terms.

1. Services

TRAKED Marketing provides website design and development, AI voice agents, AI chatbots, CRM and automation, SMS and email marketing, and reputation and review management. Specific deliverables, timelines, and fees are agreed in writing when you engage our services.

2. Pricing and fees

Pricing for our services consists of a one-time setup fee, a monthly service fee, and separate usage fees for services such as AI calls, text messages, and AI conversation minutes based on actual usage. Detailed pricing is provided in your quote and agreed before any work begins.

3. Ownership

Upon full payment of applicable fees, you own the website content and deliverables we create for you, except for third-party materials, tools, or software used under their own licenses. Your domain and hosting remain yours.

4. Acceptable use

You agree not to use our services for any unlawful purpose, to infringe the rights of others, or to send unsolicited communications. You are responsible for the accuracy of information you provide to us and for complying with applicable laws in your communications.

5. AI services

AI voice agents, chatbots, and automations are configured based on the information you provide and may occasionally produce unexpected responses. We work to configure them responsibly, but you remain responsible for reviewing and approving their behaviour for your business context.

6. Third-party services

Our services may rely on third-party tools and providers (such as telephony, hosting, and AI providers). We are not responsible for the availability or performance of third-party services beyond our control.

7. Limitation of liability

To the maximum extent permitted by law, TRAKED Marketing is not liable for indirect, incidental, or consequential damages arising from your use of our services. Our total liability is limited to the fees paid for the service giving rise to the claim.

8. Cancellation

Monthly services are month-to-month and may be cancelled with notice. Setup fees are non-refundable once work has begun, except where required by law.

9. Changes to these Terms

We may update these Terms from time to time. Continued use of our services after changes constitutes acceptance of the updated Terms.

10. Governing law

These Terms and any dispute arising out of or relating to them or to our services are governed by the laws of the Province of British Columbia, Canada, and the federal laws of Canada applicable therein. You agree to the exclusive jurisdiction of the courts of British Columbia for any such disputes.

11. Contact

Questions about these Terms? Email us at info@trakedmarketing.com or see our contact page.